A lot has happened over the last six weeks – Indeed it feels as though the whole world is topsy turvy! Coronavirus has taken over our everyday lives and caused our government to put in place restrictions on our daily life.
While many of you will have more free time on your hands to redecorate or do the garden, our Apollo staff have been busier than ever looking after our service users, making sure they feel safe and secure, helping them get set up with video calls to their family and keeping their spirits lifted. Very often we are their sole human contact so we become like family.
We’ve been inundated with lots of stories of wellwishers. It’s the first time I’ve seen social care workers get the recognition they deserve from the government, the media and the general public. Today may be a challenging era for care workers, but we’ve been doing this all along – Putting care at the centre of everything we do.
With the news focusing on the sadness and fear surrounding coronavirus, I wanted to pick out some of the positive stories that have been keeping us going.
Our office administrator Lisa has been making sure franchise support staff can work from home easily and effectively so they can stay at home to protect the vulnerable. Meanwhile, our frontline teams have been going above and beyond to support their clients. West Wirral has been sending out letters to their service users from locals as part of their pen pal scheme for clients who don’t use technology, while South Wirral have been enlisting the help of local school children to make beautiful cards for those in isolation. Our new team in Chester, who are still waiting for their CQC registration, are busying themselves running errands, doing shopping and collecting and delivering letters. Tracy from our new Southport branch has been volunteering with our Wirral branches while she waits to get set up running Southport and wrote this glowing review about her experience of the teams. Peter from South Liverpool has nothing but good words to say about his team who are going the extra mile by dropping in on clients to check they are okay, even in their free time. One of the team bought a new bike just so he could reach people more easily and could keep everyone safer by not using public transport. Another of his team members bought some nuts to feed the squirrels on behalf of a client who usually likes to do this but cannot go out.
This level of care is important to families. Suzanne from South Wirral has been receiving kind words from family members who are upset they cannot be with their loved ones but recognise their family members are in good hands. We become replacement family members. This is not solely a job to us – This is how we live and work.
It’s not just about us, though. We’ve received kindness in abundance from the staff at one Iceland branch who gave free bags of M&Ms to our team, people who have kindly stopped us on the street to tell us what an amazing job we are doing and the clever people at Upton Hall School who made perspex full face protective masks for our workers.
Each day, we receive new stories about the love and support from the public. This keeps us going when we feel sad or anxious, so thank you!