Feedback from our Franchisees is that they ‘feel like they are part of a family’ with Apollo Care. We enjoy working with trust and integrity with our Franchise Owners and their staff – after all, we are entrusting our good name to our Franchise Owners and investing time and energy into their businesses. It is the Franchise Owners’ role to establish their business and deliver a first-rate Apollo Care service to customers within their territory.
My name is Kristel Thompson. My experience has come from first hand real life experience in being involved in the care of loved ones, knowing and understanding the stress of caring for somebody at home while still trying to live your own life, look after your own family and go to work. Does this sound familiar?My business is very much a family affair! My Mother, who has over 30 years experience as a care assistant in the community assists me in the day to day running of the business and provides invaluable advice regarding service user care plans and assessments. Together we aim to become an agency known to be outstanding and passionate and truly provide the best individual care to assist the service user and their family to improve the Quality of everyone's lives involved.
I am very passionate about improving the care standards in the East Liverpool area by using effective leadership ensuring our clients are provided with staff who have had quality training, educated and supported, working towards their Health & Social Care NVQs, striving to ensure our clients live independently, safe and happy in the comfort of their own home. I have 7 years' of valuable experience working in Health & Social Care, gaining a wealth of knowledge supporting and caring for a variety of clients with a wide range of disabilities. I specialised in the care of adults with brain injury with complex needs including physical, cognitive, behavioural and emotional difficulties. I supported them through their rehabilitation; developing their skills to enable them to become more independent.
I have over 16 years experience of working in the social care sector. At the age of 18 I began working as a home care worker and advanced to working as a home care coordinator for a care provider on Wirral. During this time I developed as passion for social care and became dedicated to ensuring service users received the very best, high quality care.
We are Paul and Diana, a father and daughter partnership who have one mutual goal - to improve the quality of care within South Liverpool. "In my 35 years of working in health and social care I have found that the most important thing, but something that is often ignored is LISTENING to the client. With listening to the client it enables them to remain in control of their lives and be seen as a person not just a condition. "This is what we want for all our clients," says Paul.
My name is Marcus Bemrose and I am director of Apollo Care (Wirral) ltd. I have always lived and worked on Wirral and after attending Sheffield university I practised law for 30 years before retiring 2 years ago. My passion for care is very personal as I found that looking for a care company that suited the needs of my elderly parents was very difficult. I decided that I would like to become involved in improving home care on Wirral and joined the Apollo Care Team as Director of Apollo Care (Wirral).
My name is Suzanne Janvier and I am the registered manager and company director of Apollo Care (South) Wirral. I have over 10 years experience in the care industry gained from many years of caring in the community and nurse training, specialising in the care of adults with physical and learning disabilities. I am passionate about providing our service users with a high standard of care, advocacy and companionship.
We had one goal when we started the business and that was to improve the home care provision across South Liverpool. After nearly twelve months we are so happy with what we have achieved. We regularly monitor the care plans and risk assessments for each individual we support and where necessary involve a significant others. The review process ensures we are meeting the client’s desired outcomes and also allows us to gain feedback on how they rate the service.
I have been friends with and known Cheryl and Sue for over 25 years so I knew that joining the Apollo Care Team would help me build a business where people are always put first. We will succeed in becoming outstanding with them both at our side with their experience, passion and drive so that the relatives of our service users can carry on with life and spend more precious quality time when seeing their loved ones.
I've been running my business for around six months and the support and training I have received from day one has been fantastic. My business has gone from strength to strength and is getting lots of positive feedback. The support and guidance from Cheryl and her mum Sue has had a big part to play in Apollo Care's (East Liverpool) early success - long may this continue.