Privacy Policy

At Apollo Care Franchising, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Apollo Care (Franchising) Ltd, Egerton House, 2 Tower Road, Birkenhead CH41 1FN. Alternatively, you can telephone 0151 650 6996.

Who are we?

We are Apollo Care Franchising Ltd, a home care provider and franchise that is owned by a qualified community nurse. We have a number of Care Offices throughout the North West.

How do we collect information from you?

We obtain information about you when you sign up for our prospectus (first name and email address). We also collect information when you fill in the prospectus request form (name, email, telephone number, address, occupation and areas you are interested in finding out about).

When viewing our website, we also collect your IP address and information regarding your browsing behaviour using cookies such as for Google Analytics and Facebook Pixel for retargeting. See section on Cookies.

As you become a franchisee, we will require information about you to help you run your business and also to allow us to carry out our support services to you.

How is your information used?

We may use your information to:

  • Carry out our obligations arising from any contracts entered into by you and us;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest to you.
  • Process your franchise application.

We review our retention periods for personal information on a regular basis.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or by telephone on 0151 650 6996.

How you can access and update your information

The GDPR protects you by according you certain rights.

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you.

To gain an understanding of all your rights, please read about your individual rights from the ICO.

If you wish Apollo Care Franchising Ltd to act on any of these rights, please email: or write to us at: Apollo Care (Franchising) Ltd, 54 Hamilton Square, Birkenhead, CH41 5AS. Alternatively, you can telephone 0151 650 6996.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’

Like many other websites, the Apollo Care website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

In addition, when you access our page through a Facebook advert, we use a Facebook Pixel to inform us about how you are using our site. We cannot identify you from this information as it is anonymised by Facebook.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in June 2020.